Project cancellation & refund policy.

Fahymas LLC builds software to each client's specifications. Custom work cannot be returned, resold or reused, which is why this policy distinguishes throughout between work already performed and work not yet performed.

Cancellation before work begins

If you cancel after paying but before development has started, you receive a full refund of the amounts paid, less any third-party costs already committed on your behalf and itemized in the proposal.

Cancellation after work begins

Either party may end an engagement by written notice. On cancellation:

• Work completed up to the cancellation date is payable.
• Milestones already delivered and accepted are payable in full and are not refundable.
• Amounts already paid that relate to work not yet performed are refunded.
• Work in progress at the cancellation date is charged on the basis set out in the project agreement.
• Third-party costs already incurred on your behalf are payable.

If the amount paid exceeds the value of work performed, the difference is refunded. If the value of work performed exceeds the amount paid, the balance is invoiced.

What you receive on cancellation

Once all amounts due for work performed have been paid, Fahymas LLC hands over the work completed to that point — source code and any documentation produced. Work is provided as it stands at the cancellation date. It is not completed, tested to the standard set out in the agreement, or supported after handover unless separately agreed.

Intellectual property in delivered work transfers on the basis set out in the project agreement. Where fees for a deliverable have not been paid, rights in that deliverable do not transfer.

Client delays and unavailability

Projects depend on you supplying information, content, assets, access, credentials, approvals and feedback within a reasonable period. If a project is blocked waiting on you:

• The timeline is extended by the length of the delay, including any published package delivery time.
• Milestones completed before the delay remain payable.
• Where a project is blocked and you do not respond to written follow-up over an extended period, Fahymas LLC may treat the project as cancelled by you and settle it under this policy.

Failure to provide required authorization

Some projects require written confirmation that you own or are authorized to work on the systems, accounts, data or code involved. This applies in particular to data extraction, browser automation and code analysis work. If that confirmation cannot be provided, Fahymas LLC will not begin or continue the work, and amounts paid for work not yet performed are refunded in full.

Scope changes

Cancelling a change order does not cancel the underlying project. Work already performed under an approved change order is payable.

Termination by mutual agreement

Both parties may agree to end an engagement at any point. Settlement follows the same principles: work performed is payable, work not performed is refunded.

Termination for breach

Either party may terminate for material breach that is not remedied within a reasonable period after written notice. Fahymas LLC may terminate immediately where continuing would require it to act unlawfully or without the necessary authorization. In either case, work performed up to the termination date is payable.

Amounts that are not refundable

• Milestones delivered and accepted
• Work completed and delivered before cancellation
• Consultation and scoping sessions that have already taken place
• Third-party costs already incurred and itemized

Fahymas LLC does not apply a blanket rule that all payments are non-refundable. Amounts held for work that has not been performed are refunded.

How refunds are made

Refunds are issued to the original payment method through Stripe. Fahymas LLC does not issue refunds in cash, to a different party, or to an account other than the one that paid the invoice. The time for funds to appear depends on your bank or card issuer.

Disputes

If you disagree with how a cancellation has been settled, contact contact@fahymas.com with the project name and the specific points in dispute. Fahymas LLC will review and respond in writing. Where a dispute cannot be resolved, the dispute-resolution provisions of the applicable project agreement apply.

Contact

Fahymas LLC — contact@fahymas.com — +1 (859) 210-9982